Fibre

Business Fibre

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Home Fibre

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Frequently Asked Questions

What is Fibre?

SmartFibre is delivered through fibre-optic cables which consist of thousands of strands of glass fibre. Each strand is no thicker than a human hair and is capable of transmitting the entire contents of the Encyclopaedia Britannica in less than a second.

SmartFibre delivers link speeds of up to 1GB. That’s 100 times faster than an ADSL line which averages 10Mbps under ideal conditions.

How does SmartFibre Work?

With fibre you’re not tied down to one provider that holds the majority of the network because of this there are two elements to having fibre installed . The infrastructure provider and the data provider.

Infrastructure Providers:

There are a number of infrastructure providers, who lay the fibre optic cables. These infrastructure providers lay the fibre cable from the street to the inside of your home, where it is then connected to a router inside your home.

Data Product Providers:

SmartSwitch offer data products on top of this infrastructure. SmartSwitch do all the arranging and planning on a customer’s behalf, which means you only have to deal with SmartSwitch for your fibre installation.

The benefits of SmartFibre

1. Get more done with superfast speeds

Frustrated by how long it takes to download or upload files? Not any longer.

SmartFibre is 15 times faster than standard broadband, so you and your colleagues won’t be slowed down by poor internet connectivity.

An example of this is being able to download a 200MB file in less than half a minute and upload as many as 30 photos to your website in 25 seconds.

2. Improve customer service

Have you ever noticed how your office ADSL slows down at the busiest times of the day?

This can have a negative effect on the service you offer your customers. After all, business doesn’t slow down, even if your internet does.

SmartFibre is different. We understand your need to get things done quickly and reliably. That’s why we offer you super- fast internet, even at the busiest times. We guarantee you a business fast lane on the superhighway to customer satisfaction.

3. Reliable connectivity 99.99% of the time

As a business, you can’t afford technology breaking down and holding you up.

SmartFibre includes a 99.99% Service Level Agreement (SLA). In the unlikely event of a link break, our average repair time is less than 3 hours. We monitor your links from a National Operations Centre through a system of RTU’s (Remote Test Units).

4. Free technical Support

SmartFibre gives you free access to a technical helpdesk. A team of experts are just a phone call away.

5. A Smart Investment

A SmartFibre link will make your office space more appealing to new and existing clients, allowing you to demand higher rentals.

An established business fibre link shortens the time a new tenant has to wait for connectivity. There’s no waiting for the installation of Telkom lines and internet services.

SmartSwitch activates the service within 48 hours.

A fibre network will also allow landlords to future- proof their building infrastructure, safe in the knowledge that the building can handle any connectivity requirements now and into the future.

How do i get SmartFibre?

To get SmartFibre all you need to do is apply online and we’ll get in touch with you!

Check out our pricing table to apply!

Sales Enquiry

You can order any of our products online!
All you have to do is fill in an order form and a SmartSwitch sales consultant will get in touch.

Support

Having some trouble?
Submit a ticket online or alternatively you can still give us a call on 021 001 3100.